🆘 Help Center

How Can We
Help You?

Get help with setup, Apple Health permissions, AI-assisted features, launch questions, and account support.

🆘

Support Center

We're here to help

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📧 Contact Support

Our support team is available to help with any questions or issues you may have.

support@coralcore.pro

Share as much detail as you can so we can help faster.

For account, privacy, or launch questions, email support directly.

Email Support

❓ Frequently Asked Questions

How do I connect CoralCore to Apple Health?

To connect CoralCore to Apple Health:

  1. Open the CoralCore app
  2. Go to Settings > Health Integration
  3. Tap "Connect to Apple Health"
  4. Grant permission for the specific health data categories you want to sync
  5. Your health data will automatically sync with CoralCore
How does the AI meal scanner work?

Our AI meal scanner uses advanced image recognition to identify foods in your photos. Simply:

  1. Tap the camera icon in the app
  2. Take a clear photo of your meal
  3. Our AI will analyze the image and estimate calories, macros, and food items
  4. Review and confirm the results

The more you use it, the better it gets at recognizing your favorite foods!

How do I invite friends and family?

To connect with friends and family:

  1. Go to the Social tab
  2. Tap "Add Friends"
  3. Search for their username or share your unique friend code
  4. Once connected, you'll see each other on leaderboards and can send cheers

You can also connect through Apple Contacts if you've granted permission.

How does the gamification system work?

Our gamification system rewards you for healthy behaviors:

  • XP Points: Earn points for completing health activities
  • Streaks: Maintain daily streaks for bonus rewards
  • Achievements: Unlock badges for hitting milestones
  • Leaderboards: Compete with friends and globally
  • Reef Growth: Watch your virtual reef thrive as you stay consistent

Check the Gamification section in the app for your current stats and rewards!

Is my health data secure?

Yes! We take your privacy and security very seriously:

  • Health data is encrypted at rest and in transit
  • We never sell your health data to third parties
  • You control what data is shared and with whom
  • Meal photos are processed securely and not stored
  • You can revoke access at any time

For more details, please review our Privacy Policy.

🚀 Getting Started Guide

New to CoralCore? Here's how to begin your health journey

1

Download & Install

Download CoralCore from the App Store and create your account. The app will guide you through the initial setup process.

2

Connect Health Data

Grant permission to access Apple Health so CoralCore can automatically import your health metrics like steps, sleep, and heart rate.

3

Set Your Goals

Choose your daily targets for steps, water, calories, sleep, and other metrics. Start with realistic goals you can consistently achieve.

4

Invite Your Crew

Add friends and family to make health tracking social. Compete on leaderboards and motivate each other to stay consistent.

5

Start Earning XP

Every healthy action earns you XP. Watch your reef grow, unlock achievements, and level up as you build healthy habits!

🔧 Troubleshooting

Common issues and solutions

Health Data Not Syncing

  • Check that you've granted Apple Health permissions
  • Ensure your iPhone and Apple Watch are updated
  • Restart both your phone and watch
  • Reconnect the health integration in CoralCore settings

AI Meal Scanner Issues

  • Make sure you have good lighting when taking photos
  • Capture the entire meal in the frame
  • Use a plain background for best results
  • Check your internet connection
  • Update to the latest version of the app

App Crashes or Freezes

  • Force quit and restart the app
  • Update to the latest version
  • Restart your device
  • Check for available iOS updates
  • Reinstall the app if issues persist

Notification Problems

  • Check CoralCore notification settings
  • Ensure iOS notifications are enabled for CoralCore
  • Make sure Do Not Disturb is off
  • Check that background app refresh is enabled
  • Restart your device

📚 Additional Resources

More ways to get help and stay informed

🪸 Product Overview

Review the CoralCore experience, core features, and the living reef concept in one place.

Read overview

🔒 Privacy Policy

See how CoralCore handles permissions, personal data, health information, and support requests.

Read policy

📄 Terms & Billing

Review product terms, subscription information, and the general rules for using CoralCore.

View terms

Still Need Help?

Our support team is ready to assist you with any questions or issues.

Contact Support